Frequently Asked Questions

The Run Membership is only $20/Month. Your Membership comes with Unlimited Tech Support, Discounts off of our Training, Setups, & Repairs Services. We also record custom training videos, so that you can have these as resources as you are learning to RUN! 

Our Standard Rate for in person 1x1 training is $75/Hour. When you join our RUN membership, this is lowered to $60/Hour (Savings of $15/Hour) 

There are no extra fees and the price includes travel to your location. If you outside of our service area, we can design a custom training plan for you. 

The majority of our services will be conducted from the comfort of your home, which means we come to you. We can provide virtual training, but we believe it is best to learn new concepts in person with a coach.

Our Name, Walk Then Run, perfectly captures our mission for individuals. We believe that learning anything new requires that first brave step. We use the terms Walk and Run as reflection to learning something new and learning to master a skill that leads to unlocking a new passion and purpose in your life.  Our Logo is of our Founders Minature Dachshund, Mr. Billingsly :)

Absolutely Not. Everything is included in your membership or service pricing. No Trip charges, No extra fees. This is all part of our Walk then Run experience!

Our Diagnostics are always free, and we will quote for any repairs required to get you back up and running! 

Yes, we offer data backup services to ensure the safety of your important files.

Yes, we would love to help you set up your tech device. From your new computer, tablet, phone, network, printer, software, and anything else. All included in our low $99.99 Onsite Setup Service!

Depending on the issue or question, will determine if the appointment is conducted in person or completed virtually. We have a toll-free support number at (951)223-1035, you may call anytime. Your Monthly Run Membership covers our cost to travel to your location if needed, in addition to the other perks.  

Great question, the answer is Yes. 

Tech support is a reactive service focused on resolving immediate technical issues you may be experiencing. It typically involves fixing software errors, hardware malfunctions, or login difficulties. The goal is to provide you with a quick solution.

Tech training is a proactive approach designed to educate you on how to use technology effectively. Rather than solving specific problems, tech training empowers you to understand systems and tools so they can use them independently and prevent issues before they arise.